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Got a question? Try the list of popular questions and answers below and if you still stuck then email us at sales@betterequipped.co.uk or call us on freephone 0800 970 7142.
How do I register with you?
Once you have items in your shopping cart, as you go to checkout, you will be asked to register. If you are already registered on our database, then please enter your username and password. If you are a new customer, you will be asked to enter a few details to register.
How do I become an Account Customer?
This facility is open to educational establishments only.
What are your terms of payment for Account Customers?
Invoices must be paid within 30 days of the date of the invoice.
How do I place an order?
Online
Ordering on-line with Better Equipped is easy. You can pay by debit/credit card by selecting the credit/debit card payment option as your preferred method of payment and follow the on screen instructions.
You can also pay via Paypal if you have a paypal account as you go through checkout. Please visit Paypal on www.paypal.co.uk if you wish to set up a paypal account and pay using this method.
If you are an educational establishment or an account customer you can order on account. To order on account simply select your items, add them to your basket and then proceed to checkout. Select "invoice" as your preferred method of payment and an invoice will be sent out to you with your purchases.
By Telephone
You can also place orders by telephoning us on freephone 0800 970 7142. If you are an account customer then you can pay by invoice within 30 days or you can pay over the phone using your credit/debit card.
By Fax
Account customers can fax us free on 0800 066 4443 with their purchase orders. Invoices will be despatched with goods.
Post
Account customers can post their purchase orders to us at Wrenbury Business Park, Wrenbury Road, Wrenbury, Nantwich, Cheshire CW5 8EB. Invoices will be despatched with goods.
What methods of payment do you accept?
Do prices include VAT?
All prices shown are excluding VAT. This is added on at the checkout stage.
What is your VAT number?
Our VAT number is 948052314
Is shopping online safe?
Whenever card or personal details are entered onto our site, they are entered on a securely held page (you may notice a padlock icon appear on your screen). The details are encrypted, and the encryption key is held away from the Better Equipped domain. We have an SSL security certificate ensuring that our security is of the highest order and will confirm to you that the certificate belongs to ourselves.
Can I learn more about the product?
Of course - just get in touch with us at sales@betterequipped.co.uk or call freephone 0800 970 7142 and we'll help you as much as possible.
How do I know if an item is in stock?
We hold good stocks of most of our product range, so please order with confidence. For any specific queries, please contact us and we'll advise you on stock availability. Just give us a call on freephone 0800 970 7142.
What if I want to cancel my order?
Please give us a call on free phone 0800 970 7142.
What if I want to add to an existing order?
Please give us a call on freephone 0800 970 7142.
I would like a catalogue - how do I get one?
We are happy to either email a PDF of our current catalogue or send you a hard copy by post, simply contact us by email at sales@betterequipped.co.uk or call us on freephone 0800 970 7142 and we'll get one out to you as soon as possible.
All transactions are carried out in accordance with our terms and conditions, a copy of which is available on our website or upon request.
